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Responsible Gambling

With over twenty years dedicated to the issues surrounding gambling and its consequences on society, Loto-Québec, through its initiatives and financial support, is recognized in North America as a leader in the fight against excessive gambling.

Responsible Gambling

With over twenty years dedicated to the issues surrounding gambling and its consequences on society, Loto-Québec, through its initiatives and financial support, is recognized in North America as a leader in the fight against excessive gambling.

In every sector of activity at Loto-Québec, concrete measures for the prevention of compulsive gambling are being developed and applied. The measures implemented in the casino sector are many and varied. Consult the details of the self-exclusion program and other measures implemented at Québec casinos.

While you are there, visit the Responsible Gambling section on the Loto-Québec Web site to learn more about the company's involvement in preventing excessive gambling and about the tools available to players and their loved ones, which can help make sure that gaming remains a game!

Self-Exclusion Program

The Société des casinos du Québec (SCQ) offers players, on a voluntary and confidential basis, the ability to be barred from Québec casinos (Montréal, Lac-Leamy, Charlevoix and Mont-Tremblant) and in Gaming halls for a specific period ranging from 3 months to 5 years. This program is confidential, free and bilingual.

Anyone can register by simply following the steps below:

  • The applicant must go to the Customer Service desk at one of Québec casinos and specify that he or she would like to register for the self-exclusion program. The attendant will have a security agent lead him or her to a private room used for this purpose.
  • In the applicant's presence, an investigator from the security department will complete the self-exclusion form.
  • A photo will be taken once the file is opened.

Players can also arrange for self-exclusion from Quebec's casinos and gaming halls at Loto-Québec's head office in Montreal, at Loto-Québec's office in Québec City and seven compulsive gambling treatment centres: Maison Jean Lapointe (Montréal), Centre CASA (Québec), Centre de réadaptation Domrémy Mauricie/Centre-du-Québec (Trois-Rivières), the Ressource Génesis (Charlevoix), the Centre de réadaptation en dépendance de l'Outaouais (Gatineau) and the Sandy Hill Community Health Centre.

By joining the self-exclusion program, the applicant authorizes the SCQ to exclude him or her from all Québec casinos (including the gaming areas, bars, snack bars, restaurants, performance halls and boutiques located in the casinos) for the requested period, which can range from 3 months to 5 years. Once processed, the registration cannot be reversed. The Société des casinos du Québec assumes no responsibility if the applicant violates the rules of self-exclusion to which he or she voluntarily committed.

Registration in the self-exclusion program automatically entails the cancellation of the applicant's Casino Privilèges membership. If applicable, the SCQ will pay the client in cash for any Privilèges Points already accumulated.

Registration in the self-exclusion program automatically involves the recording of the person's first and last names and mailing address in the Société des casinos du Québec database to ensure that no documents announcing upcoming activities at its gaming establishments are sent.

A Program That Has Made Its Mark

Over the course of the 2013-2014 fiscal year, 1,535 self-exclusion contracts were signed for Loto-Québec's operational sites, bringing the total of active contracts to 4,690 as of March 31, 2014. A total of 3,612 situations of concern were reported by casino and gaming hall security personnel during this same period.

Québec's Casino's self-exclusion program was one of the first of its kind in North America. Today, many American and Canadian casinos have followed suit.

Two types of self-exclusion contracts

Contract with a self-exclusion counsellor

Self-exclusion counselling is available to help the player reach his goal. This free, confidential and completely independent psychological support service provides the player with an assessment of his gambling habits and needs, as well as monthly telephone support.

Advantages of the contract with a self-exclusion counsellor:

It is important to note that this service is not intended to replace therapy or treatment, but rather to help the self-excluded player understand his situation more clearly and to provide support during the self-exclusion period. Several years of experience with this service have proven that it is helpful to players who request it. The self-exclusion counsellor may also direct the player to other help resources as needed.

Contract without a self-exclusion counsellor

A player may choose not to take advantage of the services of a self-exclusion counsellor. However, he may change his mind at any time throughout the duration of the contract by calling the self-exclusion counselling service at 1-866-915-7627 to make an appointment.

For more information on the program, see "Your Self-Exclusion Contract Fact Sheet" developed for players who decide to subscribe to the self exclusion program. [PDF Format, 133 KB, Help]

Other Measures

Concrete measures for the prevention of compulsive gambling are being developed and applied in every sector of activity at Loto-Québec. In addition to the self-exclusion program, here are the measures implemented in the casino sector:

  • No credit, in any form, is extended to players (unlike other casinos in North America).
  • Access is prohibited to anyone under the age of 18.
  • Société des casinos du Québec employees are not permitted to play in any of Quebec's casinos or gaming halls.
  • To raise awareness, responsible gaming messages are posted on all slot machines. Information includes the 1-866-461-0140 hotline.
  • Players can consult the specialists at the Au Centre du Hasard booth found in the four casinos for information about responsible gaming and to evaluate their gaming behaviour. These booths namely help players better understand the difference between games of skill and games of chance. A lottery wheel, bean bag game, number generator and slot machine (open, so that players can look inside) are some of the tools the specialists use in their presentations.

Au 31 décembre 2012

Casino Opening date Visitors (since opening)
Montréal February 2006 53 020
Lac Leamy June 2007 69 648
Charlevoix November 2009 18 112
Mont-Tremblant November 2010 1 230

  • Since 1999, over 275 000 people have consulted the interactive compulsive gambling prevention columns found in the four casinos. In 2006, a brand new generation of self-evaluation terminals were placed in the four casinos and the head office. Called 8/8 The Winning Combination, the program helps players determine their gaming profile and evaluate their game habits by answering eight questions. Between April 1, 2011 and December 31, 2012, a total of 19 939 people completed the questionnaire on these terminals.
  • All Société des casinos du Québec employees must complete a program on pathological gambling and how to handle clients in distress (offered continually). As of March 31, 2011, 90% of the employees had attended a first three-hour workshop and 56% had taken a 90-minute refresher course, required every three years.
  • The casino's security and infirmary staff receive training on how to handle clients in distress.
  • The Société offers a first-line crisis management service for players in distress, in collaboration with the Agences de la Santé et des Services sociaux of Montréal, Outaouais, Capitale nationale and Québec City, as well as four community organizations: Maison Jean Lapointe, Centre de crise 24/7, Ressources Génésis and CSSS des sommets.
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